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Return Policy

Returns and Refunds Policy

Thank you for shopping at buySanitaire.com.

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 30 days

  • The product is in its original packaging

  • The product isn't used or damaged

  • You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us:

  • By phone number: 561-395-4333 or Toll Free: 1(800)-309-3393- By email: sales@buysanitaire.com

Send the product with its original packing and the RMA number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:

S&Y Trading Corp. 2200 North Federal Highway Suite 229C Boca Raton, FL 33431

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from buySanitaire.com.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By phone number: 561-395-4333 or Toll Free: 1(800)-309-3393
  • By email: sales@buysanitaire.com
ADDITIONAL INFORMATION:

Since your satisfaction is a priority we know it is sometimes necessary to exchange or return an item. 
You may return your purchase within 30 days of purchase for a refund or replacement. 
Returns will only be issued to those items that are brand new and in an unopened box. 
Buyer is required to pay shipping charges back to S&Y Trading Corp. Warehouse.

Initial Shipping charges are not refundable. 

Returned items are subject up to 25% restocking fee.

Absolutely No Refunds will be given on any commercial vacuums or equipment which has been used, abused, or damaged through user error.

All items MUST be returned in NEW condition with original boxing, packaging, documents, and accessories.
Customer may return open box only after receiving return authorization from S&Y Trading Corp.

All returns require Return Authorization Number prior to returning an item. 
To start the return request process please email: Sales@buySanitaire.com with Return Request in the subject line.
Please provide the following information:
Your Order Number.
Your Name, Address and Telephone Number.
Item to be Returned and Serial Number of the Item.
Briefly Provide The Reason for Return Request.
Once again we would like to take this opportunity to thank you for considering our products and services.


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